Leadership Perspectives - The Critical Role of Non-Clinical Leadership in Healthcare Excellence

We're excited to continue our leadership series with a compelling contribution from Kevin Stranberg of Stranberg and Associates. In this insightful piece, Kevin illuminates the often-overlooked yet essential role that non-clinical leadership plays in creating exceptional healthcare experiences. Building upon the shared governance principles explored in Jess Nuutinen's previous article, Kevin expertly demonstrates how non-clinical departments form crucial pillars in a healthcare organization's cultural foundation. His holistic perspective reminds us that exceptional patient care depends on every team member—from registration to housekeeping—working in concert toward a common mission. Kevin's thoughtful analysis of empowerment, collaboration, and accountability across departmental boundaries reflects his deep understanding of healthcare systems and organizational dynamics. We're confident his wisdom will provide valuable insights for leaders throughout your organization, regardless of their clinical or non-clinical roles.

Strong leadership in non-clinical departments of the healthcare system is essential to overall success.  Although most clinical departments generally have limited direct contact with patients, their efforts are important components of the overall culture of the organization.  Time and time again when patients are asked the question “did staff work together to care for you?” they include everyone they have come in contact with during their visit – registration, housekeeping, nutrition, patient financial to name a few.  As a leader of non-clinical staff, the focus of the work needs to be clear and important to every staff.  This focus centers on many of the same priorities listed by Jessica Nuutinen in the previous leadership article on Shared Governance – Empowering Healthcare Teams Through Collaborative Leadership for clinical staff leadership.